Privacy Policy

This policy explains how Travass Life (PT Jejak Antar Nusa), Jl. Alotanis Lingkungan 02, Labuan Bajo, Kec. Komodo, Kabupaten Manggarai Barat, Nusa Tenggara Timur 86754, Indonesia, collects, uses and protects personal data when you use travass.life or book a trip with us.

Data We Collect

  • Booking and contact details: name, email address, phone or WhatsApp number and billing address.
  • Traveler details needed to run the trip, such as full name, date of birth, gender, nationality, passport or ID copy, food restrictions, swimming ability and shoe size for equipment.
  • Payment information: payment status, amount, transaction ID and payment method. Card details are entered directly on the secure page of our payment provider Xendit. We do not receive or store your full card number, expiry date or security code.
  • Messages you send us through forms, email or WhatsApp.
  • Website usage data collected by cookies and analytics tools, such as pages visited, device and browser type.

How We Use Your Data

  • To confirm and manage your booking, take payment and send confirmations and receipts.
  • To arrange your trip with vessel operators, guides and other service providers.
  • To meet legal requirements, such as passenger manifests for harbor and national park authorities.
  • To answer your questions and give support before, during and after your trip.
  • To improve our website and services.

Who We Share It With

We share only what is needed with vessel and trip operators that deliver your trip, Xendit as our payment processor, the providers that host our website and send our emails, and authorities when required by law. We do not sell your personal data.

How Long We Keep It

We keep booking and payment records for as long as needed to provide the service and to meet accounting and legal obligations.

How We Protect It

Our website uses SSL (HTTPS) encryption. Access to booking data is limited to the team members who need it. Card payments are handled by Xendit, a PCI DSS Level 1 certified payment provider. See our Payment Security Policy.

Cookies

We use cookies to keep the booking cart working, remember your preferences and measure website traffic. You can block or delete cookies in your browser settings, but parts of the booking process may not work without them.

Your Rights

You can ask to access, correct or delete your personal data, or withdraw your consent, by emailing hello@travass.life. We handle personal data in line with applicable Indonesian law, including Law No. 27 of 2022 on Personal Data Protection.

Changes to This Policy

We may update this policy from time to time. The latest version is always on this page.

Contact

Travass Life (PT Jejak Antar Nusa), Jl. Alotanis Lingkungan 02, Labuan Bajo, Kec. Komodo, Kabupaten Manggarai Barat, Nusa Tenggara Timur 86754, Indonesia. Email hello@travass.life, phone and WhatsApp +62 811 3818 808.

Last updated: 9 November 2026.