This policy applies to all bookings made on travass.life and paid to Travass Life (PT Jejak Antar Nusa). It forms part of our Terms & Conditions.
How to Cancel
Send your cancellation in writing by email to hello@travass.life or by WhatsApp to +62 811 3818 808, and include your booking number. The cancellation date is the date we receive your written notice.
Cancellation by the Traveler
- 60 days or more before departure: full refund (100%) of the total trip price.
- 30 to 59 days before departure: refund of 25% of the total trip price.
- Less than 30 days before departure: no refund.
- No-show or late arrival at the departure point: treated as a cancellation, no refund.
Changes and Rescheduling
- Rescheduling is possible up to 60 days before departure, subject to availability.
- Reschedule requests made within 59 days of departure cannot be accommodated.
- The new trip must take place within 6 months of the original travel date. Price differences may apply depending on season and availability.
Cancellation by Travass Life
If we have to cancel a trip, you can choose a full refund of all payments received, a transfer to an alternative trip, or a new departure date within 12 months, subject to availability.
Weather and Force Majeure
If a trip cannot go ahead because of events in Indonesia beyond our control, such as extreme weather, port closures or government restrictions, we may offer a new date within 12 months or a partial refund limited to the amounts we can recover from the vessel operator and other providers. The full rules are in our Terms & Conditions.
How Refunds Are Paid
- Refunds are paid in Indonesian Rupiah (IDR), the currency of the original payment.
- Card payments are refunded to the same card. Payments made by QRIS, e-wallet, virtual account or bank transfer are refunded by bank transfer to an account in the payer’s name.
- We confirm the refund amount in writing and send approved refunds within 14 business days. Card refunds can take a further 5 to 14 business days to appear on your statement, depending on your card issuer.
- Because exchange rates change, the amount shown in your card currency may differ from the original charge. Fees charged by banks, card issuers or currency conversion are not refundable.
Questions
Email hello@travass.life or WhatsApp +62 811 3818 808. If you see a charge you do not recognise, please contact us first so we can help you quickly.
Travass Life (PT Jejak Antar Nusa), Jl. Alotanis Lingkungan 02, Labuan Bajo, Kec. Komodo, Kabupaten Manggarai Barat, Nusa Tenggara Timur 86754, Indonesia.
Last updated: 9 November 2026.
