Travass Life is a travel agent operated under PT Jejak Antar Nusa, a company duly incorporated under the laws of the Republic of Indonesia and having its registered address in Jl. Alotanis Lingkungan 02, Labuan Bajo.
All bookings made under the Travass Life brand constitute a contractual agreement between the Traveler and Travass Life, which shall be the legal entity responsible for the provision of services, collection of payments, and enforcement of these Terms & Conditions.
Travass Life acts as a travel agent representing a curated selection of vessels and travel operators. As such, certain policies and regulations may vary depending on the operator and will follow their respective terms.
These Terms & Conditions are designed to ensure that every journey runs smoothly, safely, and transparently for all parties involved. By confirming a booking with us, you are entering into a formal agreement and accepting these terms on behalf of yourself and everyone in your travel group.
A booking is considered confirmed once a deposit of fifty percent (50%) of the total trip price has been received by Travass Life (PT Jejak Antar Nusa), and an official confirmation has been issued.
All payments must be completed before the trip begins in order for the booking to proceed. If payment is not received within the stated deadlines, Travass Life reserves the right to cancel or release the booking and retain any payments already made.
If payment is not completed within the specified timeframes, we reserve the right to release the booking and retain any payments already made.
All prices are stated in your invoice and must be paid in full before the trip begins. Any bank transfer fees, currency conversion costs, or transaction charges are the responsibility of the traveler, and the full invoiced amount must be received without deduction.
We understand that plans can change, however due to the nature of our operations, the following cancellation terms apply.
The effective date of cancellation will be based on the date the written notice is received.
In the unlikely event that Travass Life is required to cancel a trip for any unavoidable reason, travelers will be offered one of the following options:
No additional compensation, damages, or liabilities shall be payable beyond the options stated above. Travass Life shall not be responsible for any additional costs incurred by the traveler, including but not limited to flights, accommodations, or other third-party arrangements.
Traveling in Indonesia and remote destinations depends on weather conditions, sea conditions, harbor authority regulations, and safety considerations.
Travass Life reserves the right to modify itineraries, routes, schedules, and activities at any time when deemed necessary for safety or operational reasons. Such changes shall not entitle travelers to any refund or compensation.
Travass Life acts as a travel agent and will apply fuel surcharge policies as determined by the respective vessel and trip operator.
In the event of a significant increase in fuel prices in Indonesia, generally defined as an increase exceeding thirty percent (30%) from the rate at the time of booking confirmation, the relevant operator reserves the right to impose a fuel surcharge on confirmed bookings. Any applicable fuel surcharge is mandatory and forms part of the total trip cost. Travelers who wish to proceed with their booking are required to accept and settle the surcharge within the specified timeframe.
Travass Life will notify travelers in advance of any surcharge adjustment and provide details as communicated by the operator.
Travass Life will use reasonable efforts to ensure that any fuel surcharge applied remains fair and proportionate. In practice, such additional costs are typically shared between the vessel / trip operator and the traveler.
Failure to settle the surcharge within the specified timeframe may result in cancellation or release of the booking without refund.
For the purpose of these Terms, Force Majeure Events refer strictly to events occurring within Indonesia that directly impact the operation, safety, or feasibility of the trip.
Events occurring outside Indonesia that do not directly affect travel operations within Indonesia shall not be considered valid grounds for cancellation, refund, or compensation beyond the standard cancellation policy.
Certain events are beyond the reasonable control of Travass Life and the vessel/trip operators (“Force Majeure Events”), including but not limited to:
In the event of a Force Majeure Event, itineraries may be modified, delayed, or canceled without prior notice. All decisions will be made with safety as the highest priority.
Travass Life and the vessel/trip operator shall not be held liable for any loss, damage, delay, or inconvenience arising from Force Majeure Events.
Any additional costs arising from such events, including but not limited to accommodation, transportation, meals, or personal arrangements, shall be borne by the traveler.
If a Force Majeure Event does not affect travel operations within Indonesia, it will not be considered valid under this clause, and standard cancellation policies will apply.
Events occurring outside Indonesia that do not directly affect travel operations within Indonesia shall not be considered valid grounds for cancellation, refund, or compensation beyond the standard cancellation policy.
Only Force Majeure Events that directly impact the safety, feasibility, or operation of the trip within Indonesia shall be considered under this clause.
If a Force Majeure Event does not affect travel operations within Indonesia, it will not be considered valid under this clause, and standard cancellation policies will apply.
Where a trip is unable to proceed as planned due to Force Majeure, Travass Life may, at its discretion and subject to operator policies, offer one of the following:
The person making the booking is responsible for ensuring that all travelers in the group are informed of these terms and comply with them.
All travelers are responsible for providing accurate personal information, ensuring that passports and travel documents are valid, and arriving on time at the designated departure point. If a traveler misses the departure, the trip will proceed without them and no refund will be provided.
Travelers are responsible for ensuring compliance with all local laws, regulations, and safety instructions provided by the crew or operator.
Travelers must respect local customs, traditions, cultural practices, on site crews, staff, and environmental regulations at all times. Any violation, including inappropriate behavior toward local communities, staff, wildlife, or protected areas, may result in immediate removal from the trip without refund and may be subject to penalties imposed by local authorities.
Travel to remote destinations involves inherent risks, including limited access to medical facilities, emergency services, and evacuation support.
Travass Life does not provide any form of travel or medical insurance. Travelers are strongly advised to obtain comprehensive travel insurance prior to departure, covering medical treatment, emergency evacuation, personal accidents, and trip cancellation or interruption.
Travelers are solely responsible for all costs arising from medical treatment, evacuation, repatriation, or any related incidents incurred during or after the trip.
Travass Life and the vessel/trip operator shall not be held liable for any medical expenses, evacuation costs, loss, damage, injury, or inconvenience arising from the traveler’s participation in the trip.
It is the traveler’s responsibility to ensure that their insurance policy provides adequate coverage for the activities included in the trip, including but not limited to diving, snorkeling, and other adventure activities.
Activities such as sailing, snorkeling, diving, trekking, and other outdoor or marine-based experiences involve inherent risks that cannot be completely eliminated. By participating in these activities, travelers acknowledge, understand, and voluntarily accept all associated risks.
Travelers are responsible for ensuring that they are physically fit, medically able, and adequately prepared to participate in such activities. Any pre-existing medical conditions must be disclosed in advance.
All activities are subject to weather, sea, and safety conditions, as well as operational considerations. Activities, routes, and itineraries may be modified, substituted, or canceled at any time without prior notice if deemed necessary for safety or operational reasons.
Travass Life and the vessel/trip operator do not guarantee specific dive sites, marine life encounters, visibility conditions, or the number of dives or activities conducted during the trip.
Travass Life and the vessel/trip operator shall not be held liable for any injury, illness, loss, or damage arising from participation in these activities, except where required by applicable law.
All travelers are expected to behave respectfully, responsibly, and in consideration of other guests, crew members, and local communities throughout the trip.
Travass Life and the vessel/trip operator reserve the right to refuse participation or remove any traveler whose behavior is deemed disruptive, unsafe, or inappropriate, including but not limited to being under the influence of drugs or excessive alcohol. No refund shall be provided in such cases.
Travelers are fully responsible for any loss or damage caused to the vessel, equipment, crew, other travelers, or third parties during the trip. Any costs, penalties, or charges arising from such damage or misconduct shall be determined by the vessel operator and must be paid in full by the responsible traveler.
Travelers are solely responsible for the safekeeping of their personal belongings at all times during the trip.
Travass Life and the vessel/trip operator shall not be held liable for any loss, theft, damage, or delay involving personal items, including but not limited to luggage, valuables, electronic devices, or documents.
Personal information provided by travelers will be used solely for purposes related to the booking, operation, and delivery of the trip.
Such information may be shared with relevant third parties, including vessel operators, service providers, and authorities, where necessary to facilitate the trip.
Travass Life will take reasonable measures to protect personal data but shall not be held liable for any unauthorized access, data breach, or misuse beyond its reasonable control.
To the fullest extent permitted by applicable law, the total liability of Travass Life arising out of or in connection with any booking shall be limited to the total amount paid by the traveler for the trip.
Travass Life shall not be liable for any indirect, incidental, consequential, or special damages, including but not limited to loss of enjoyment, loss of profits, additional expenses, or missed connections.
Travass Life shall not be responsible for any acts, omissions, or failures of third-party providers, including vessel operators, transport providers, or other service partners.
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising out of or in connection with these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Indonesia.
These Terms & Conditions are effective as of May 1, 2026.
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