Payment Security Policy

This page explains how payments on travass.life are processed and how your card data is protected.

Merchant and Currency

Payments are collected by Travass Life (PT Jejak Antar Nusa), a merchant located in Labuan Bajo, Indonesia. All online payments are charged in Indonesian Rupiah (IDR). Prices in US Dollars (USD) are shown for reference. If your card is in another currency, your card issuer converts the IDR amount at its own exchange rate and may charge a foreign transaction fee.

Accepted Payment Methods

Visa, Mastercard and American Express cards, QRIS, virtual accounts, bank transfer and e-wallets, all processed by Xendit.

How Your Card Data Is Protected

• Our whole website runs on HTTPS with SSL/TLS encryption.
• When you pay, you complete the payment on the secure payment page of Xendit, our payment provider. Your card details are sent encrypted directly to Xendit and are never stored on our servers.
• Xendit is certified for PCI DSS Level 1, the highest security standard of the card industry.
• Your card issuer may ask you to confirm the payment with 3D Secure, for example with a one-time code, to protect your card against unauthorised use.
• Our team will never ask for your full card number, expiry date or security code by email, phone or WhatsApp.

Your Receipt

After a successful payment you receive a confirmation and receipt by email showing the merchant name, the amount charged in IDR, the transaction date and the transaction ID, and for card payments the authorization code. You can also download the receipt from the order confirmation page.

Report a Problem

If you notice a payment you do not recognise, or think your card was used without permission, contact your card issuer and let us know at hello@travass.life or WhatsApp +62 811 3818 808.

Refunds follow our Cancellation & Refund Policy. How we handle personal data is explained in our Privacy Policy.

Last updated: 9 November 2026.