by TRAVASS LIFE
Hello, our lovely guest,
TRAVASS LIFE allows guests to choose among three standardized cancellation policies that we will enforce for both of parties, the customers and agency’s convenience.
AFTER MAKING DOWN PAYMENT
In this case, if you make cancellation of the trip after you signed up and settled a down payment, you’ll be charged 30% of the total amount of your reservation. You won’t be charged if you can find a replacement.
4 WEEKS OR MORE BEFORE THE TRIP DATE
(30 – 31 days before the trip)
If you make cancellation 4 weeks more before the first day of the trip, you’ll be charged 50% of the total amount of the trip price. In this case, if you’ve made full payment, we will give you 50% refund.
0 – 3 WEEKS BEFORE THE TRIP DATE
(0 – 21 days before the trip)
If you make cancellation 0 – 21 days before the first day of the trip, You’ll be charged 100% of your payment. Your reservation can not be refunded.
Travass Life cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to “force majeure”.
Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include fire, flood, explosion, storm or other weather damage, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom (50:50). In particular, the travellers alone shall pay the additional expenses that might be incurred for any change in the trip, following the event of force majeure.
Thank you for your cooperation.