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by TRAVASS LIFE
Hello, our lovely guest,
TRAVASS LIFE allows guests to choose among three standardized cancellation policies that we will enforce for both of parties, the customers and agency’s convenience.
3 DAYS AFTER YOU SIGN UP
In this case, if you make cancellation of the trip after 3 days you signed up (3 days after you received the invoice), you’ll be charge 25% of the total amount of the trip price.
3 WEEKS BEFORE THE TRIP DATE
(11 - 21 days before the trip)
If you make cancellation 3 weeks before the first day of the trip, you’ll be charged 50% of the total amount of the trip price. So if you haven’t made any payment, you have to make the payment half of the price of the trip. If you did make a full payment, we will refund 50% of your payment.
1,5 WEEKS BEFORE THE TRIP DATE
(0 – 10 days before the trip)
If you make cancellation 1,5 weeks before the first day of the trip, you’ll be charged 100% of the total amount of the trip price. So if you haven’t made any payment, you have to make the payment full amount of the price of the trip. If you did make a full payment, we will not make any refund for you.
Travass Life cannot accept responsibility or pay any compensation where the performance or prompt performance of the reservation contract is prevented or affected by reason of circumstances which amount to “force majeure”.
Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include fire, flood, explosion, storm or other weather damage, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.
It is explicitly agreed that an event of force majeure suspends execution of the reciprocal obligations for the parties, and that each party shall pay the expenses resulting therefrom. In particular, the travellers alone shall pay the additional expenses that might be incurred for any change in the trip, following the event of force majeure.
Thank you for your cooperation.